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Categories

Shipping/Returns

All shipping is done via US Postal Service

Domestic shipping:

First Class is Free

Priority is $7.50

Express (overnight to most zip codes) $20.00 (Due to shipping schedule, please call us or email at trollbeadsgallerypenni@yahoo.com if you have placed an Express order.  This will insure it is picked and processed as expedited) 

Canada:

First Class is $6.00/ not tracked

Priority is $25.00/ tracking number included

International:

First Class is $12.50/ not tracked 

Priority is $40.00/ tracking number and insurance included.  This method is strongly recommended for any International orders over $200.00.

We may contact you if your order is over $200.00 and has multiple items.  This is a track-able parcel and will be insured.  This is for your peace of mind as well as ours. We care very much that your receive your order and want to ensure this happens with no issues.      

**Please note that any and all customs duties, taxes and/ or fees are the responsibility of the recipient. 

** Any free gifts offered may be subject to additional shipping costs when the destination is international.

** All free gifts are while supplies last and one per customer.  

 

Returns Policy: All returns MUST be returned within 30 days of purchase.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

With your return please ship a copy of the invoice or a note with the invoice number.

 Please return to:

U.S.Mail:

Trollbeads Gallery

PO Box 752 

Mattapoisett, MA 02739

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