1. How do I determine the proper bracelet size?

When measuring for bracelets, measure tightly around where your wrist is the broadest and add 2 cm or about 1 inch. This will allow enough space to add beads until your bracelet is full.

2. How does the Trollbeads bracelet work?

The bracelet comes standard with no clasp. Look through our list of clasps and find the clasp you like the best. Remember the bracelet lengths listed in the cataloginclude the length of the clasp.  If you order a 7.1 bracelet you will actually receive a 6.1 chain, your clasp will make the full 7.1 size bracelet.

3. Please explain how the Trollbeads concept works? 

Each bead, in the Trollbeads collection, tells a unique story. You can design your bracelet by selecting beads that have special meaning for you, and in that way create your own personal story, even if it just the design of a bead you love, that is part of you.   First select the proper bracelet size (see above).  Then visit our “Beads” category and click on the individual beads to find the ones that you like.  Typically a full bracelet can hold between 16 and 18 beads.

4. What are retired beads and can I order them? 

Retired Trollbeads are beads that Trollbeads no longer produced or sold by Trollbeads.  The values range by availability and age.  Early beads which were produced in smaller quantities have higher values, if you can find them. Be extremely cautious about any retired beads offered on Ebay , China has the ability to copy ANYTHING and do and they get distributed through    on- line auctions.  Know your source. Trollbeads Gallery always has a great selection.

5. How do I clean my Trollbeads? 

We recommend that you clean your beads with a silver polishing cloth. Do not use any cleaning solution that will remove the oxidation of the beads or bracelets, such as liquid silver polish.

6. Are Trollbeads products guaranteed? 

Trollbeads Gallery and TrollbeadsUS offers a 100% guarantee on all products.

7. One of my beads came in two parts. Is it broken? 

No your bead is not broken. There are a couple Trollbeads that are intentionally designed to be in two parts. 11429, Bead of Fortune, is a two part bead that tells a fortune. Depending on how the bead lines up is how your fortune is told. 12908, Little Princess, is a fantasy pendent that is in two parts. Her crown moves.

8. Do the leather necklaces require a separate clasp like the silver chains? 

Yes.  You can pick your own clasp from the many available.

9. How do I know if the length necklace I choose will be right for me?  

That’s easy!  Either look at the necklaces you have and go by what you like or take some string and try it at the various lengths with a Trollbead on it for weight. 

10. How do I know what size ring to order?

This is another easy answer.  Find a store around you that has jewelry and ask for a ring sizer or ask them to help determine your size.  Our store helps people determine the size of their fingers whether or not they are buying because good will is a good thing.